Kosmen’s after-sales service and customer care policy includes:

• Providing technical consultation tailored to actual warehouse and factory conditions, helping customers choose the right capacity and layout solution while avoiding unnecessary investment costs.
• Attractive discount offers for large-scale project customers.
• A 1-for-1 replacement warranty for all product lines within 30 days if manufacturing defects occur.
• A 24-month warranty and up to 36 months for the compressor system, ensuring stable and reliable long-term operation.
• Periodic maintenance and servicing once per year (up to two times) for industrial dehumidifier models, helping maintain optimal system performance.
• Free transportation and installation support, along with on-site warranty service for large-scale projects, ensuring a fast and efficient implementation process.

Kosmen is committed to accompanying customers throughout the entire operation process to ensure long-term efficiency and stable performance.

After finalizing the technical solution, payment contract, and delivery schedule, Kosmen’s technical team will proceed with the following steps:

• Delivery and installation of the system.
• Electrical connection and drainage setup (to be prepared in advance by the customer).
• Inspection of system operation and performance.
• Provision of product documentation, along with guidance on system operation, maintenance, and servicing.

The acceptance process will be carried out together with the customer to ensure the system operates in accordance with technical requirements.

Based on the actual survey data, Kosmen will proceed with the following implementation:

• Calculate the appropriate capacity
• Recommend suitable equipment
• Design airflow circulation
• Provide drainage and power supply solutions
• Optimize system layout arrangement

Customers will be provided with:

• Technical solution documentation
• System layout drawings
• Official quotation
• Product technical specifications

Based on the actual survey data and discussions regarding customer requirements, technical installation drawings will be developed to provide the most complete and optimized technical solution. Accordingly, Kosmen will issue an official quotation for the implementation plan, including equipment quantity, payment terms, contract details, and installation schedule.

Yes, Kosmen provides completely free consultation and site surveys. The Kosmen team receives information from customers who require consultation, site surveys, and dehumidifier installation. After that, Kosmen schedules the survey time, location, on-site contact person, and technical support conditions for the survey. At the same time, the team prepares all necessary measuring equipment and technical documents for the inspection.

During the on-site survey, the technical team will:

• Measure actual humidity levels
• Measure ambient temperature
• Assess air circulation and ventilation
• Inspect sources of moisture generation
• Check the electrical system and installation conditions
• Evaluate the operating environment characteristics
• Assess equipment placement and drainage locations

At the same time, the technical team will communicate directly with the customer to gain a clear understanding of usage requirements and environmental air control objectives.

After receiving the customer’s initial requirements, the consulting team proceeds to collect detailed information, including:

• Contact information
• Business/operational model
• What products are stored or manufactured in the room?
• Space area and structure (with special attention to ceiling height)
• Current humidity and ambient temperature conditions
• Ventilation conditions: Does the room have exhaust fans or fresh air supply systems?
• Humidity and air quality control objectives
• How many people regularly work in the room?
• How many doors are frequently used (including entrances and windows)?
• What material are the room walls made of?
• Other practical operational requirements (noise level, users, frequency of movement, temperature impact, drainage location)

Based on the initial data collected, Kosmen will provide a preliminary solution orientation tailored to the customer’s needs and prepare for an on-site survey.

The process applies to:

• Dehumidification systems
• Fresh air systems
• ERV/HRV systems
• Air purification systems
• Indoor Air Quality (IAQ) solutions
• Residential projects and apartments
• Offices and commercial buildings
• Warehouses and factories
• Technical and industrial environments
• Spaces requiring humidity and air environment control

• Phase 01: Customer Inquiry Reception
• Phase 02: Information Collection & Preliminary Consultation
• Phase 03: Site Survey Scheduling
• Phase 04: On-site Survey & Technical Consultation
• Phase 05: Solution Proposal & System Layout
• Phase 06: Proposal Confirmation & Contract Finalization
• Phase 07: Delivery, Installation & Commissioning
• Phase 08: Operation Guidance & After-sales Support

Kosmen products are suitable for the following industries and fields:

• Chemicals
• Drying and Storage
• Electronics
• Mechanical Engineering and Automotive
• Pharmaceuticals and Healthcare
• Agriculture and Food Processing
• Logistics
• Paper Packaging, Printing, and Decals
• Laboratories and Cold Storage
• Construction, Hotels, and Accommodation
• Garment, Backpack, Handbag, and Leather Footwear Manufacturing
• Libraries and Document Archives