Privacy Policy – Privacy & Terms

Kosmen ensures strong security for customer information.

Privacy Policy

Kosmen Joint Stock Company is committed to providing customers with superior, reputable, and reliable dehumidification products and solutions to improve their quality of life. This commitment includes ensuring the confidentiality of all personal information. In managing information, the Company always adheres to the following Privacy Principles:

Information Collection

During the use of Kosmen Joint Stock Company's website, we reserve the right to collect customer information to enhance their experience and improve website functionality for future visits. Additionally, any information we collect will be used for the following purposes:

• We collect information directly from customers and from various sources through transparent and lawful means.
• The information we gather about customers is based on our relationship with them, including their name, contact details, usage information of our products and services, preferences, demographics, and interests.
• We only collect information that is necessary or relevant to providing products and services, business purposes, and understanding customer needs better.
• For online customers, we may collect information such as IP addresses, operating system types, time and date of website visits, internet access location, and the pages customers accessed on our site to track usage, improve the website, and enhance customer experience.
• We store and use cookies for the purpose of collecting information and improving user experience on our website. Customers have the right to opt out of cookie collection when visiting our website.

Information Storage and Usage Duration

• We only use or disclose customer personal information for the purpose for which it was collected, or for other purposes to which the customer agrees, or as required by law. We will not share customer personal information with any organization outside the Company for marketing purposes without the customer's consent.
• In certain cases, within the framework of the law, we will share customer information internally to provide customers with promotional information about other products and services. Customers have the right to opt out of receiving these promotional communications.
• We may need to analyze customer information to better understand their needs and the types of products, services, and promotions they may be interested in.
• In some cases, we may be required to provide customer information to law enforcement agencies for investigative purposes.
• We will retain personal information until it is no longer necessary to fulfill the purposes for which it was collected, or as required by law.

Protection Methods

• The Company will protect customers' personal information with security measures appropriate to the level of importance of the information, preventing unauthorized access, disclosure, alteration, or use.
• We are responsible for personal information under the Company's ownership, including information transferred to service providers acting on our behalf. When sharing personal information with service providers, they are required to protect it with appropriate measures aligned with our practices and privacy policies.

Commitment to Privacy

• We collect personal information only to the extent necessary for legitimate business purposes. We maintain appropriate measures to ensure the safety, integrity, accuracy, and confidentiality of the information provided by users. Additionally, we implement measures to ensure that third parties also safeguard the information we share with them.
• Personal and private information collected from users is stored and protected seriously, accurately, and confidentially.
• We have set up separate software for collecting and storing private information, operated solely by our server system and backup server system.
• The confidentiality of personal and private user information is absolute and will not be disclosed to any third party unless requested by authorized government agencies.

Changes to the Privacy Policy

We reserve the right to change and amend the Privacy Policy at any time. Any changes to this policy will be posted on our website.

If you are dissatisfied with how we handle your inquiries or complaints, please contact us at info@kosmen.vn.