Kosmen Service Center

Kosmen is committed to delivering high-quality dehumidifiers and air purifiers, paired with a dedicated and professional warranty service. We understand that your satisfaction and trust are the foundation for Kosmen’s sustainable growth.

Warranty Policy

Our warranty policy includes:

• Warranty Period: All products are covered for up to 24 months, with Panasonic compressors enjoying a warranty of up to 36 months.
• Warranty Conditions: Applicable for technical defects caused by the manufacturer.
• Damages from misuse, impact, or unauthorized repairs are not covered.
• Warranty Process: Customers can bring the product directly to a warranty center or contact us via hotline for on-site warranty support.
• Defect Documentation: If a product is received with defects, please record a video or take detailed images of the defect and send them to Kosmen.
• Warranty Processing Time: Within 5 days of Kosmen receiving the video/images showing the technical defect.
• Nationwide Warranty Network: Kosmen maintains a network of warranty centers across the country, ensuring swift and professional service.

List of Warranty Centers

• Ho Chi Minh City: 27B, Street 12, KP2, Hiep Binh Phuoc Ward, Thu Duc City, HCMC
• Hanoi: No. 3, Alley 495, Nguyen Trai Street, Thanh Xuan Nam Ward, Thanh Xuan
• District, Hanoi City
• Da Nang: 385B Hai Phong Street, Tan Chinh Ward, Thanh Khe District, Da Nang City
• Central Highlands: 1A Hoang Van Thu Street, Ward 4, Da Lat City, Lam Dong Province
  Hotline: North: 0766 899 799,  South: 0888 787 959, Central Highlands: 0961 061 076
• Website: Kosmen

Rest assured with Kosmen products, backed by our attentive and prompt warranty service!