Kosmen Service Center

Kosmen is committed to delivering high-quality dehumidifiers and air purifiers, paired with a dedicated and professional warranty service. We understand that your satisfaction and trust are the foundation for Kosmen’s sustainable growth.

Warranty Policy

Our warranty policy includes:

• Warranty Period: All products are covered for up to 24 months, with Panasonic compressors enjoying a warranty of up to 36 months.
• Warranty Conditions: Applicable for technical defects caused by the manufacturer.
• Damages from misuse, impact, or unauthorized repairs are not covered.
• Warranty Process: Customers can bring the product directly to a warranty center or contact us via hotline for on-site warranty support.
• Defect Documentation: If a product is received with defects, please record a video or take detailed images of the defect and send them to Kosmen.
• Warranty Processing Time: Within 5 days of Kosmen receiving the video/images showing the technical defect.
• Nationwide Warranty Network: Kosmen maintains a network of warranty centers across the country, ensuring swift and professional service.

List of Warranty Centers

• Head Office: No. 77 Dinh Thi Thi Street, Van Phuc City Residential Area, Hiep Binh Ward, Ho Chi Minh City
• Representative Office: No. 27B, Street No. 12, Hiep Binh Ward, Ho Chi Minh City
• Hanoi Office: NV 4.7, Cau Buou New Urban Area, Thanh Liet Ward, Hanoi City
• Da Nang Office: No. 41 Vo An Ninh Street, Hoa Xuan Ward, Da Nang City
• Da Lat Office: No. 38/7 Ba Thang Hai Alley, Xuan Huong Ward - Da Lat, Lam Dong Province
• Hotlines: 0766 899 799 (Northern Region) - 0965 210 874 (Southern Region) - 0975 359 877 (Central Highlands) - 0935 696 695 (Central Vietnam)
• Website: https://kosmen.com.vn/en

Rest assured with Kosmen products, backed by our attentive and prompt warranty service!