Ethics - Corporate Culture | Kosmen Vietnam

At Kosmen, we regard business ethics as the core factor for achieving sustainable success. We are committed to respecting the needs and desires of our customers while providing the best solutions and value.

To protect privacy during collaboration, all documents, images, and certain related customer information will be encrypted and kept strictly confidential. By implementing these measures, we can minimize the risk of personal information being exposed and safeguard our customers' privacy.

Business Ethics

1. Transparency and Honesty:

• We are transparent and honest about all information related to the structure, origin, and quality of our products.
• We ensure that all products are genuine, of high quality, and deliver the best experience to our customers.
• We handle complaints quickly and fairly, ensuring customer satisfaction.

2. Legal Compliance:

• We strictly comply with legal regulations and do not infringe upon the rights and interests of consumers or businesses.
• We maintain good partnerships with suppliers, ensuring fairness and transparency in all business transactions.
• Compliance with the Law – Respect for Customers – Transparency & Honesty

Customer Data Management

We prioritize the management and security of customer data to protect personal information. We implement strict security measures to safeguard user information throughout the consulting, purchasing, and product warranty processes.

1. Data Security:

• We are committed to keeping all customer information, including names, addresses, phone numbers, and other sensitive data, absolutely confidential.
• We apply the latest modern technology to effectively and securely collect, maintain, and store customer data.

2. Access Control:

• We manage access to customer data rigorously, allowing only responsible and authorized employees to access the information.
• We conduct regular training for employees on privacy policies and data security.

3. Consultation and Complaint Resolution:

We ensure appropriate handling of complaints, offering consultation regarding the disclosure, correction, updating, and processing of customers' personal information.

By implementing these policies and measures, Kosmen is committed to maintaining trust and protecting customer rights comprehensively, while contributing to building a transparent and sustainable business environment.