Kosmen's Integrated Air & Humidity Control Solution Process

Introduction to the Kosmen IAHC Process

The Kosmen IAHC Process is a standardized framework developed to optimize the surveying, consulting, designing, implementing, and operating procedures for integrated air and humidity control solutions across residential, commercial, and industrial environments.

The process is built based on:

• Customer-centric consultation
• Practical operational optimization
• Standardized implementation
• Consistent service and technical quality
• Enhanced customer and partner experience

Kosmen is committed to delivering comprehensive air and humidity control solutions tailored to each operational environment and customer requirement.

Standardizing Kosmen's project survey, consultation, and implementation process.

Kosmen IAHC solution application scope

The Kosmen implementation process is developed to support a wide range of humidity control, air quality, and environmental management requirements across diverse systems, industries, and spatial applications.

• Dehumidification systems
• Fresh air systems
• ERV/HRV systems
• Air purification systems
• Indoor Air Quality (IAQ) solutions
• Household projects and apartments
• Offices and commercial buildings
• Warehouses and factories
• Technical and industrial environments
• Spaces requiring humidity and air environment control

Kosmen IAHC process overview

Every project is executed under Kosmen’s standardized professional process to ensure accurate consultation, effective implementation, and long-term customer support from project initiation through installation and system operation.

The process includes the following phases:

• Phase 1: Customer Inquiry Reception
• Phase 2: Information Collection & Preliminary Consultation
• Phase 3: Site Survey Scheduling
• Phase 4: On-site Survey & Technical Consultation
• Phase 5: Solution Proposal & System Layout
• Phase 6: Proposal Confirmation & Contract Finalization
• Phase 7: Delivery, Installation & Commissioning
• Phase 8: Operation Guidance & After-sales Support

The Kosmen IAHC process consists of 8 stages.

Detailed implementation process

Phase 1 - Customer Inquiry Reception

Kosmen receives customer inquiries through:

• Hotline
• Website
• Zalo
• Email
• Social media platforms
• Dealer and partner network

Phase 1 - Customer Inquiry Reception

Following the initial inquiry, Kosmen’s consulting team collects preliminary information regarding usage requirements, application environment characteristics, and project objectives as the foundation for subsequent evaluation and consultation stages.

Expected Output:

• Customer profile creation
• Initial requirement identification
• Project assignment

Phase 2 – Information collection & preliminary consultation

Following the inquiry reception stage, Kosmen’s consulting team collects and analyzes information related to the environmental conditions and operational requirements, including:

• Contact information
• Operational model / business type
• Products or materials being stored or manufactured
• Space dimensions and structural layout (with particular attention to ceiling height)
• Current humidity and ambient temperature conditions
• Ventilation conditions (exhaust systems, fresh air supply systems, etc.)
• Humidity and air quality control objectives
• Number of personnel regularly working within the area
• Number of frequently used openings (including doors and windows)
• Wall construction materials
• Other operational requirements (noise level, user density, frequent access, temperature impact, drainage location, etc.)

Phase 2 – Information collection & preliminary consultation

Based on the preliminary data collected, Kosmen conducts an initial assessment of the application environment and defines a suitable solution direction, serving as the foundation for subsequent site surveys and in-depth technical consultation.

Deliverables:

• Preliminary environmental assessment
• Initial solution recommendation
• Preparation of the on-site survey plan

Phase 3 – Site survey scheduling

Upon completion of the preliminary assessment, Kosmen coordinates with the customer to finalize the on-site survey plan, ensuring a smooth and timely implementation process.

The confirmation scope includes:

• Survey schedule
• Project site location
• Project contact person or on-site coordinator information
• Technical support conditions for the survey process

Phase 3 – Site survey scheduling

In parallel, the Kosmen team prepares all required measuring equipment, technical tools, and documentation to ensure the survey is conducted accurately, efficiently, and in alignment with the project’s actual operating conditions.

Deliverables:

• Confirmed survey schedule
• Prepared technical equipment, tools, and documentation
• Survey package ready for on-site implementation

Phase 4 – On-site survey & technical consultation

Kosmen’s technical team conducts an on-site survey to collect real-world data and comprehensively evaluate the operational environment. The survey scope includes:

• Measurement of actual humidity levels
• Measurement of ambient temperature
• Assessment of existing airflow and ventilation conditions
• Identification of moisture generation sources
• Inspection of electrical systems and equipment installation conditions
• Evaluation of actual operating environment characteristics

Alongside the survey activities, the technical team works directly with the customer to clarify usage requirements, environmental control objectives, and project-specific operational conditions.

Phase 4 – On-site survey & technical consultation

Deliverables:

• Technical survey report
• Actual environmental data set
• Technical basis for solution development

Phase 5 – Solution proposal & system layout

Based on the on-site survey results and collected environmental data, Kosmen develops a technical solution aligned with the project’s operational conditions and performance objectives.

The implementation scope includes:

• Capacity calculation based on actual operating conditions
• Selection of suitable equipment
• Airflow and ventilation system design
• Power supply and drainage solution design
• System layout design to optimize operational performance and installation efficiency

Phase 5 – Solution proposal & system layout

Customers are provided with a complete documentation package for solution evaluation and approval, including:

• Technical solution proposal
• System layout drawings
• Official project quotation
• Technical specifications of the proposed products

Deliverables:

• Completed technical proposal
• System layout design
• Official project quotation

Phase 6 – Proposal confirmation & contract finalization

Kosmen collaborates with the customer to review and finalize all project implementation details, including:

• Technical solution
• Equipment type and quantity
• Implementation schedule
• Payment terms
• Equipment warranty and maintenance policies

Based on the agreed terms, the contract and related technical appendices are completed prior to project execution to ensure transparency, alignment, and readiness for the implementation stage.

Phase 6 – Proposal confirmation & contract finalization

Deliverables:

• Signed contract and technical appendices
• Established implementation plan
• Confirmed project timeline

Phase 7 – Delivery, installation & commissioning

Upon completion of the implementation procedures, Kosmen’s technical team carries out the project scope according to the approved plan, including:

• Delivery to the project site
• System installation in accordance with the approved technical proposal
• Electrical connection and drainage installation
• Equipment operational testing
• System performance verification in accordance with technical requirements

Phase 7 – Delivery, installation & commissioning

Notes:

• For 3-phase power systems, the customer is required to prepare or provide the power source in advance.
• For elevated drainage points, an additional water pump may be required to ensure proper water discharge.

The commissioning and acceptance process is conducted jointly with the customer to verify that the system has been installed according to specifications, operates stably, and fulfills both technical requirements and practical operational objectives.

Deliverables:

• Completed system ready for operation
• Project acceptance report
• Technical handover documentation

Phase 8 – Operation guidance & after-sales support

Following system acceptance and handover, Kosmen continues to support customers through operational assistance and after-sales services to ensure long-term system performance and sustainable operational efficiency.

Support scope includes:

• System operation and usage guidance
• Equipment inspection and maintenance guidance
• Warranty documentation and policy support
• Periodic technical assistance
• After-sales service and customer support throughout the system lifecycle

Phase 8 – Operation guidance & after-sales support

After-sales service & customer support:

• Technical consultation tailored to practical operational requirements
• Preferential discount programs for large-scale project customers
• 30-day one-for-one replacement for manufacturer defects
• 24-month product warranty and 36-month compressor warranty
• Periodic maintenance service once per year (up to 2 visits) for industrial dehumidifier product lines
• Free transportation, installation support, and on-site warranty service for large-scale projects

With a practical performance-driven approach, Kosmen is committed to supporting customers throughout the entire lifecycle of the system, helping maintain stable, optimized, and sustainable operating performance.

Deliverables:

• Effective customer system operation
• Long-term stable system performance
• Standardized after-sales service delivery

KOSMEN - PIONEERING SOLUTIONS FOR HUMIDITY CONTROL & AIR QUALITY

• Head Office: No. 77 Dinh Thi Thi Street, Van Phuc City Residential Area, Hiep Binh Ward, Ho Chi Minh City
• Representative Office: No. 27B, Street No. 12, Hiep Binh Ward, Ho Chi Minh City
• Hanoi Office: NV 4.7, Cau Buou New Urban Area, Thanh Liet Ward, Hanoi City
• Da Nang Office: No. 41 Vo An Ninh Street, Hoa Xuan Ward, Da Nang City
• Da Lat Office: No. 38/7 Ba Thang Hai Alley, Xuan Huong Ward - Da Lat, Lam Dong Province
• Hotlines: 0766 899 799 (Northern Region) - 0965 210 874 (Southern Region) - 0975 359 877 (Central Highlands) - 0935 696 695 (Central Vietnam)
• Website: kosmen.com.vn